Page 16 - 2023 Corporate Catalog

Ordering & Shipping

Shipping Policy
All orders will be processed and shipped as soon as possible. Delivery or pickup can be arranged and scheduled when
placing your order. Please note, during high volume sales, discounts, and promotions, orders may take a few extra days to
process.
We are able to ship to most P.O. Box locations. We may contact you for a direct address based on location if needed. We
are able to ship to all 50 states and Puerto Rico. Be sure to include appropriate suite or apartment numbers when necessary
to ensure proper delivery.
We ship utilizing UPS and USPS. Transit times vary depending on the destination and the temperatures there.

Temperature
Asher’s takes special care of your chocolates being shipped to areas with temperatures above 68 degrees by carefully
packing them with reusable ice packs in an insulated case. Depending on national temperatures, transit times, and
destination, we may be able to ship on Fridays between the months of November and February only. To ensure your
package arrives fresh and in perfect condition, we do not ship on Fridays during warm weather months of the year.

Lost or Stolen Packages
Asher’s Chocolate Co. is not responsible for lost or stolen packages confirmed to be delivered to the address entered for
an order. Upon inquiry, Asher’s Chocolate Co. will confirm delivery to the provided address, date of delivery, tracking
information and shipping carrier information for the customer to investigate.

International Orders
Asher’s Chocolate Co.currently does not ship internationally.

Incorrect Shipping Information
During the fulfillment process, we do our best to contact you if we happen across an “undeliverable address.” We
define an “undeliverable address” as one that is not recognized by the UPS shipping system, and therefore would not be
delivered by UPS upon reaching the location. However, Asher’s Chocolate Co. is not responsible for incorrect shipping
information provided by the customer. As a result, if an undeliverable address or inaccurate shipping information is
provided, Asher’s is not responsible for the unreceived item.
If UPS is unable to deliver an order based on inaccurate information provided by the customer, the package is disposed
of by UPS. In the instance that the customer would like the package to be redelivered, they must place a new order.
PLEASE DOUBLE CHECK ALL SHIPPING INFORMATION PROVIDED to ensure there are no typos or
inaccuracies in the shipping information to avoid the disposal of your order in the instance it is undeliverable.

Product Availability
In the event of out-of-stock or discontinued items, Asher’s Chocolate Co. reserves the right to substitute an item for equal
or greater value.

If you have any questions pertaining to shipping options, please call us at
215-721-3149, option 3, and we would be glad to assist you.

16 215-721-3149 | ASHERS.COM