Free Shipping on orders over $75 - *Free Local Pickup from Souderton Store Available*
Please note that our policies change from time to time. Please read this page for our current policy.
Shipping Policy
All orders will be processed and shipped as soon as possible, within 3-5 business days. Most orders ship next business day. Currently, all orders are shipped via UPS. Please note, during high volume sales, discounts, and promotions, orders may take extra time process. We do not ship on Fridays, Saturdays, Sundays, or Holidays.
For Next-Day Air Shipping, place your orders by 12:00 pm EST (Monday – Thursday) and it will ship the same day. Next-Day Air shipping method must ONLY be selected as the shipping method for this option.
Please note that we ship to P.O. Boxes or APO boxes via UPS SurePost. The USPS handles the last mile of delivery. However, this typically adds one day of transit to the UPS map.
We ship exclusively with UPS and transit times vary depending on the destination and the temperatures there. Please see the map for the estimated number of days it takes to ship UPS Ground from Asher’s Chocolate Co. once it leaves our facility.
Local Pickup
Local Pickups are available for customers within a certain radius of Asher’s Souderton Factory Store.
Please allow two business days for processing – i.e. if you place an order before noon on Monday, it will be ready Wednesday. Orders placed on Thursday will be available the following Monday.
Temperature
Asher’s takes special care of your chocolates being shipped to areas with temperatures above 68 degrees by carefully packing them with reusable ice packs in an insulated case. Depending on national temperatures, transit times, and destination, we may be able to ship on Fridays between the months of November and February only. To ensure your package arrives fresh and in perfect condition, we do not ship on Fridays during warm weather months of the year.
*During summer months, zone 5 states (CA, CO, ID, MT, NV, OR, TX, UT, WA, WY) automatically default to UPS three-day select to ensure the ice survives the transit.*
Lost or Stolen Packages
Asher’s Chocolate Co. is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Asher’s Chocolate Co. will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
International Orders
Asher’s Chocolate Co. currently does not ship internationally. Hawaii and Alaska residents may select 1- or 2-day shipping.
Incorrect Shipping Information
During the fulfillment process, we do our best to contact you if we happen across an “undeliverable address.” We define an “undeliverable address” as one that is not recognized by the UPS shipping system, and therefore would not be delivered by UPS upon reaching the location. Asher’s Chocolate Co. is not responsible for incorrect shipping information provided by the customer. As a result, if an undeliverable address or inaccurate shipping information is provided, Asher’s is not responsible for the unreceived item.
If UPS is unable to deliver an order based on inaccurate information provided by the customer, the package is disposed of by UPS. In the instance that the customer would like the package to be redelivered, they must place a new order.
PLEASE DOUBLE CHECK ALL SHIPPING INFORMATION PROVIDED to ensure there are no typos or inaccuracies in the shipping information to avoid the disposal of your order in the instance it is undeliverable.
If you have any questions pertaining to shipping options, please call us at 855-8-ASHERS, option 3, and we would be glad to assist you.
